You may want to right-click the affected entry in the device manager and hit Uninstall device before installing a new driver.VJZ12A* “Wireless keyboard/touchpad firmware Ver.0E.02.06/00.0A (for Windows 10)” update program Install the latest update to see if this fixes your touchpad problem. Otherwise, run a Google search for your laptop name plus "drivers" and look for a Downloads or Updates section on your device's page on the manufacturer's website. If you have a manufacturer utility like Lenovo System Update installed, use that to check for updates. These often work better than the generic drivers Windows uses, and could thus clear up your issues. Read more: How to Find & Replace Outdated Windows Driversįinally, it's worth visiting your laptop manufacturer's website and downloading the latest driver. If you see any devices in this header that have a yellow exclamation point or red X by them, this indicates a driver issue. It's unlikely this will actually find a new driver to fix the issue, but sometimes it comes through. Next, right-click and select Update driver, then Search automatically for updated driver software. Once you've found your mouse, try right-clicking and choosing Disable device, then Enable device again. Review common reasons Windows becomes unresponsive if you need to diagnose a deeper problem. After several minutes, if it's still frozen, you'll need to press and hold the physical Power button to power it down.
If neither of these has any result, give your computer a few moments to process whatever it's doing. To test this, hit the Windows key to open the Start Menu, then try Ctrl + Alt + Delete to open the Security screen. In that case, neither the touchpad nor the keyboard will work at all.
If your touchpad stops working as a one-off occurrence, your computer could be totally locked up. This sounds a bit silly, but it's worth double-checking. Most of these tips apply to Windows, but those on a Mac can use some of them too. We'll walk you through common troubleshooting steps to fix a trackpad that's not functional. Chances are that when your laptop mouse pad is not working, the fix is fairly simple. If you can't move your mouse cursor, it's hard to get much done on your computer.īut don't fret. When your laptop touchpad stops working, it's easy to go into a panic.
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